- Terms, Conditions & Shipping
Terms, Conditions & Shipping
If you are using this site you are agreeing to abide by all our terms and conditions. Trendy Lil Treats reserves the right to revise these terms at any time.
Courier deliveries around the Townsville district will be once a week or pickup is available. If you are selecting free pickup you will be sent a text message when your order is ready to be collected to organise a time and pickup location will be advised. Please ensure you add your mobile phone number to your order.
Delivery Australia wide will be posted twice a week, for urgent deliveries please contact us so we can try to organise your goods sooner if possible. At peak times your delivery might not make the next packing day but will be shipped the second packing day, this will only apply at peak periods.
We are currently using Toll Ipec Priority Service which is estimated to take 1-4 days from shipment, 4 days being remote locations. This service is only available to street addresses (homes or businesses) NO PO BOXES, if you require your order to be sent to a PO Box shipping will be through AusPost Regular Post Service which can take 4-14 days depending on location. Toll Ipec do not service York or the NT, all those orders will be shipped through AusPost Regular or Express Service depending on your selection. All orders come with tracking information.
All orders shipped outside of Australia will be shipped using AusPost International Service.
If you order goods which are preorder, your entire order will be held until the preordered item arrives in stock. Preorder items have an Expected Release Date, goods may arrive up to 7 days before or after this date, you are accepting these terms when ordering. Shipping of preorder items will be within 36 hours of us receiving them.
If your order goes missing we will track it and from there an investigation will be lodged, which usually takes 10-14 working days, these services offer driver tracking now which helps track down your parcel. If it turns out to be missing we will then reship your order, we will not refund the order value unless it's special circumstances. All our items are traceable through both postal services, if your order is deemed delivered we will do further investigations and make a decision based on the delivery drivers report. Please ask if you are worried about your order.
NOTE: If you give Authority to Leave on your order status you waive your rights for replacements to be shipped if tracking shows your order as delivered. We prefer not to give Authority to Leave and will only do so if you request it in your order notes.
You may return any faulty or incorrect goods for a full replacement. If you receive faulty or incorrect goods we will reimburse you the shipping costs after the goods have been returned, you will need to include the return postage receipt to be reimbursed.
If you simply change your mind you will not be entitled to a refund or reimbursed for shipping. We do not refund change of mind purchases so please check the dimensions and details of your item before purchasing to ensure the size suits your needs. If in doubt about the suitability of an item please email us for more information to ensure you order a suitable item for your needs.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of the process from there.
If you are having issues submitting the form, please send us a message through the Contact Us tab.
Some Clearance Items may be slightly marked, they will be in full working order, not cracked or damaged at all but some may have minor marks on them. Most clearance items will be products we are no longer going to be stocking.
If you have a query about any products please send us an email at firstname.lastname@example.org.
Refunds / Cancellations
If you change your mind about a puchase you will have to pay the postage cost plus 15% of your order value. This is because once your order is placed a postage label is assigned to a bag and we can't cancel this. The 15% is to cover the admin costs associated with cancelling the order.
If your order arrives damaged in transit please email photos and a description as soon as it arrives to email@example.com.
If you have a product you need to claim under warranty we need to follow a process and take the matter up with the manufacturer. This could take anywhere from 1 -10 days depending on the manufacturer. Please ensure you email us through multiple photos and as much information to make this process quick and stress free. If you want to bypass us and go directly to contacting the manufacturer you are welcome to but please copy us in so we can help you with the process, you will need to send them your purchase invoice, photos and description. We want to help all our customers try to claim any manufacturing faults under warranty.
Note: Wear and Tear is not considered a manufacturing fault, this decision lies with the manufacturer as to if its a fault or wear and tear. This is out of our control.