Terms, Conditions & Shipping

Terms, Conditions & Shipping
If you are using this site you are agreeing to abide by all our terms and conditions. Trendy Lil Treats reserves the right to revise these terms at any time. 

Returns, Refunds and Cancellations Policy
You may return any faulty or unused incorrect goods for a full replacement.  If you receive faulty or incorrect goods we will reimburse you the shipping costs after the goods have been returned, you will need to include the return postage receipt to be reimbursed.  If you receive an incorrect item, please contact us immediately at sales@trendyliltreats.com.au and we will provide you with the return address and organise the replacement, please ensure the goods are returned in original packaging and unused/new condition within 14 days of receipt.

If you simply change your mind you will not be entitled to a product refund or reimbursed for shipping.  We do not refund change of mind purchases so please check the dimensions and details of your item before purchasing to ensure the size suits your needs.  If in doubt about the suitability of an item please email us for more information to ensure you order a suitable item for your needs, we are more than happy to help you choose products that suit your needs. 

If we do agree to receive the item back you will be responsible for postage and you will be charged a restocking fee to cover our admin fees and the product being unavailable for sale for a period of time.  We will then issue you with a store credit.

Some Clearance Items may be slightly marked or the packaging may not be in perfect condition, they will be in full working order, not cracked or damaged, but some may have very minor marks on them.  Most clearance items will be products we will no longer going to be stocking.  Warranty on clearance items is 1 month unless stated otherwise on the product.

If you have a query about any products please send us an email at sales@trendyliltreats.com.au, we are always more than happy to help.

Product Sizes
All product sizes are provided by the manufacturers and are approximate only and can be slightly different.  Note that all lunch boxes and bags are measured using external measurements.

Missing Products
If your order arrives with missing items they need to be reported to us at sales@trendyliltreats.com.au, within 48 hours otherwise it is deemed your order has been received in full.  When you file a missing product report with us we will take 2-3 business day to investigate this as we will need to lodge a query of the total weight sent with our freight forwarded as well as look back through the packing day photos.  Please be patient while we work our hardest to fix this.

Faulty Products
If your order arrives damaged in transit please email photos of the product and packaging, plus a description as soon as it arrives to sales@trendyliltreats.com.au.  We need to be contacted within 24 hours of receiving the order.

If you have a product you need to claim under warranty, we need to follow a process and take the matter up with the manufacturer.  This could take anywhere from 1 -7 days depending on the manufacturer.  Please ensure you email us through multiple photos and as much information to make this process quick and stress free.  

Note:  Wear and Tear is not considered a manufacturing fault, this decision lies with the manufacturer as to if its a fault or wear and tear.  This is out of our control.

Discount Codes
If you purchase an item before or after we have a sale, we cannot offer a refund or compensation for the sale amount.  Sales and discounts are only valid for the duration of time it's advertised for, this includes if you forget to use a coupon code.

Shipping
Local deliveries around the Townsville district will be twice a week or pickup is available weekdays between 9am-2pm.  If you are selecting free pickup you will receive a text message when your order is ready to be collected.  Please ensure you add your mobile phone number to your order.  The shop address for pickup is Shop 6, 25 Keane Street, Currajong. Note our packing days are Monday, Wednesday and Friday only.

Delivery Australia wide will be posted Monday, Wednesday and Friday. At peak times your delivery might not make the next packing day but will be shipped as soon as possible, this will only apply at peak periods (Sales, Christmas and Back to School Season).  

We are currently using AusPost Regular & Express Post Service.  AusPost Regular Post takes 2-14 days depending on your location.  Auspost Express Post takes 1-3 days if you are within an Express Zone, note remote locations are not in the 1-3 day service.  Check your Estimated Time here Domestic delivery times - Australia Post (auspost.com.au).

If you select free shipping for orders over $200 we only ship to Street addresses as in most cases these orders require us to package them into boxes and we only use Road Service for this.  Road service takes approx 3-14 days.

International Orders are shipped through AusPost. Please note that international orders are shipped from Australia through AusPost but when they arrive at the destination country it then goes with that countries postal service and their tracking and scanning abilities.  The receiver is responsible for any customs fees and duties applicable to that country.

If your order goes missing we will track it and from there an investigation will be lodged, which usually takes 10-14 working days. The investigation looks into the drivers gps tracking and in most cases a photo of where the parcel was delivered which helps track down your parcel.  If it turns out to be missing/undelivered we will then reship your order, we will not refund the order value.  All our items are traceable, if your order is deemed delivered we will do further investigations and make a decision based on the delivery drivers report.  Please ask if you are worried about your order.  

Preorder

If you order goods which are preorder, your entire order will be held until the preordered item arrives in stock.  Preorder items have an Expected Release Date, goods may arrive up to 7 days before or after this date, you are accepting these terms when ordering.  Shipping of preorder items will be within 24 hours of us receiving them.  If we have any delays past the 7 days we will notify you via email to see if you would like to continue to wait or receive a refund, this is very rare.