Terms, Conditions & Shipping

Terms, Conditions & Shipping

If you are using this site, you agree to abide by all our terms and conditions. Trendy Lil Treats reserves the right to revise these terms at any time.

Returns, Refunds and Cancellations Policy

You may return faulty or unused incorrect items for a full replacement. If the goods are faulty or incorrect, we will reimburse your shipping costs once you have returned the items—please include your postage receipt for reimbursement.

Report incorrect item/s received within 48 hours of delivery to sales@trendyliltreats.com.au, and we will provide the return address. Once incorrect item/s has arrived back to warehouse, we will then arrange the shipping for originally correct item/s.

Items must be 100% unopened, unwashed, and unused within 14 days of receipt to be accepted for return. If returned in any other condition, the parcel will be sent back to you at your expense. Bundle products must be returned complete; we cannot exchange individual items within bundles. 

We are happy to help choose the right product, so please feel free to contact our team before making a purchases with any questions you may have (sales@trendyliltreats.com.au).

We do not offer refunds or reimbursements for shipping costs. For any ‘Change of Mind’ returns please contact our team (sales@trendyliltreats.com.au) to confirm with team. If we agree to accept a return via ‘change of mind’ all costs related to returning items, including shipping, packaging, etc will be the customer’s responsibility. A restocking fee of 10% may also be charged to customer to cover all administrative expenses and the period of which the product is unavailable for sale.

Once ‘change of mind’ return has been received the item and approved by our team to be held to acceptable stands (100% unopened, unwashed, and unused), our team will then contact you to arrange a store credit. Store credits are valid for 3 years from the date they are issued.

When returning products due to a change of mind, the customer is responsible for all shipping costs and any risk of loss, theft, or damage during transit. 

Some clearance (bargain) items may have minor marks or packaging imperfections. They will still be fully functional, with no cracks or damage, but may have small cosmetic flaws. Most clearance items are products we will no longer stock. The warranty period for clearance items is 1 month unless otherwise specified. 

If you have any questions about our products, please email us at sales@trendyliltreats.com.au. We’re always happy to assist.

Faulty & Damaged Products 

If your order arrives damaged during transit, please email photos of the product and packaging, plus a description within 24 hours of delivery (sales@trendyliltreats.com.au). Please allow 3-5 business days for an investigation.

For warranty claims, we will follow a specific process and liaise with the manufacturer. This process can take anywhere from 1-7 days depending on the manufacturer. To help us resolve your issue quickly, please send multiple clear photos and detailed information when you contact us (sales@trendyliltreats.com.au).

Note:  Wear and Tear is not considered a manufacturing fault, this decision lies with the manufacturer as to if its a fault or wear and tear.  This is out of our control.

Product Sizes

All product sizes are provided by the manufacturers and are approximate. There may be slight variations in size. Please note that for lunch boxes and bags are measured using external measurements. If needing further assistance, please reach out to our team with any questions (sales@trendyliltreats.com.au).

Missing Products

If any item/s are missing from your order, please report to us at sales@trendyliltreats.com.au within 48 hours of receiving package. If we do not hear from your within this time, your order will be considered received in full and completed. Once you notify us, we will take 2-3 business days to investigate which includes checking the total weigh sent with our courier and reviewing CCTV footage from the packing day. Please be patient while we work our hardest to fix this.

Colour Variations

Please note that product colours may vary slightly from the images shown due to differences in lighting, photography, screen settings, and manufacturing batches. Slight variations in colour can also occur because individual components are made from different materials, which may result in each part displaying the same colour shade differently. 

Discount Codes

If you purchase an item/s before or after we have a sale, we cannot offer a refund or compensation for the sale amount.  Sales, special offers and discounts are only valid for the advertised period, this includes if you forget to use a coupon code.

Local Pick-Ups

Local pickup is available weekdays between 9am-2pm.  If you select free pickup, you will receive an email when your order is ready for collection. Please check your spam or junk folder if you don’t see the email. The pickup address is Shop 6, 25 Keane Street, Currajong 4812. Our packing days are Monday, Wednesday, and Friday only.

If you need to pick up your order by a specific date, please contact us in advance at sales@trendyliltreats.com.au to arrange it directly with our staff.

Shipping

Orders are shipped within Australia on Mondays, Wednesdays, and Fridays, excluding public holidays. During peak periods (special sales, Christmas and Back to School Seasons) and due to the influx of orders, your order may not be shipped on the next scheduled day but will be dispatched as soon as possible, typically 5-10 business days.

We currently ship with Australia Post (Regular & Express Post Service) and shipping times vary depending on your location from Townsville, QLD. AusPost Regular Post takes 2-14 days depending on your location.  Auspost Express Post takes 1-3 days if you are within an Express Zone, note remote locations are not in the 1-3 day service.  Check your Estimated Time here Domestic delivery times - Australia Post (auspost.com.au).

Delivery times vary depending on the destination and the shipping method selected at the check out.

For orders over $200, we offer free shipping. If selected we only ship to Street addresses as in most cases these orders require us to package them into boxes and we only use Road Service for this.  Road service takes approx 3-14 days. If address is considered Rural by Road Service, partial shipping fee may be required.  

Unfortunately we do not ship orders outside of Australia & New Zealand. 

Shipping Fees

We offer standard shipping within Australia, with an option to upgrade to Express Post. Shipping rates start at $11. Please note that we do not provide discounts on shipping fees. If you are unsure about the shipping cost quoted at checkout, feel free to contact our staff at sales@trendyliltreats.com.au with your cart details, and we will be happy to assist you.

Please ensure all postage details are clear and accurate. If a parcel is returned to us due to incorrect address information, insufficient details, or if you do not collect it from the pickup point in time, a $15 surcharge will be applied (covering the Return to Sender fee charged by eParcel), plus the cost of reshipping via Australia Post.

If your item is returned and you prefer and refund, the amount will be refunded minus the initial shipping fee, the $15 Return to Sender fee.

Free Shipping Over $200

Free shipping is available on eligible orders over $200. However, some orders may incur an additional shipping charge if they are considered bulky, oversized or unusually costly to freight.

If your order falls into this category, we will contact you before processing your order with the available shipping options and applicable freight quotes. You can then advise us how you would like to proceed.

Bulk & Commercial Quantity Orders

Orders containing products from our Bargains Tab with a total value exceeding $200 may be considered a bulk or commercial quantity order and may not be eligible for standard checkout processing or free shipping.

Free shipping does not apply to orders that we determine contain commercial quantities, bulk quantities or unusually large volumes of discounted products.

For bulk purchases, commercial quantities or larger orders containing Bargains Tab products, please contact sales@trendyliltreats.com.au prior to placing your order so we can provide availability information and a personalised shipping quote.

Trendy Lil Treats reserves the right to review orders that appear to contain bulk or commercial quantities and contact the customer before the order is processed or dispatched.

Delayed & Lost Deliveries

If your order goes missing, we will track it and submit an investigation, which usually takes 10-14 business days. The investigation involves checking GPS data from the delivery driver and most often includes a photo of the delivery location to help locate your parcel. If parcel is confirmed as missing or undelivered, we will reship your order — refunds are not provided in this case.

Once the order leaves our warehouse, we cannot be responsible for any delays. Every parcel is trackable from dispatch to delivery, and you will receive a shipping confirmation email when your order is sent. If you have questions about your parcel’s status, please get in touch. In rare cases where a parcel is lost, we will work with the delivery service to locate it. Please note that investigation times vary, and the outcome depends on the report findings.

Pre-Orders

If you place an order that includes preorder items, your entire order will be held until the preorder items arrive in stock. Preorder items have an estimated release date, but goods may arrive up to 7 days before or after this date; by ordering, you agree to these terms. Once the preorder items are received, we will ship them within 24 hours. If there are any delays beyond the 7-day window, we will notify you via email to see if you prefer to wait or receive a refund. Such delays are very rare.

Personalised Labels Information

We offer personalized vinyl and heat-transfer labels for a select range of products. These labels can also be ordered separately; if you require labels to fit specific measurements, please include a note with your order and contact us at sales@trendyliltreats.com.au to confirm your specifications.

Please note that we do not personally apply labels to products; we only design and cut the labels, which are shipped with instructions for self-application.

Processing times may take up to 5 business days, although orders are typically fulfilled more quickly. Please be aware that processing times may vary during peak trading periods.

Personalised Engraving Information

We can now permanently engrave a select range of products.  We are working on expanding the range of products we can engrave, if there is a particular product you would like engraved please ask us and we will see if it's an option.

Select yes on the slider bar, above Add to Cart, enter your details to have your goodies permanently personalised.  Ensure you enter the letters exactly how you want them to appear, example TANYA or Tanya.

We currently have 2 fonts available, block letters and script letters.

If you require engraving to match specific measurements or replicate previous engravings, please include a note with your order and contact us at sales@trendyliltreats.com.au to confirm your specifications, including any preferences regarding orientation or sizing.

Processing times may take up to 5 business days, although orders are typically fulfilled more quickly. Please be aware that processing times may vary during peak trading periods.

NOTE: Permanently Engraved Stainless Steel is recommended to be hand washed only.