Shipping policy

 

Shipping

Courier deliveries around the Townsville district will be twice a week or pickup is available weekdays between 9am-2pm.  If you are selecting free pickup you will receive a text message when your order is ready to be collected.  Please ensure you add your mobile phone number to your order.  The shop address for pickup is Shop 6, 25 Keane Street, Currajong.

Delivery Australia wide will be posted 3 times a week. At peak times your delivery might not make the next packing day but will be shipped as soon as possible, this will only apply at peak periods (Christmas and Back to School Season).  

We are currently using AusPost Regular & Express Post Service.  AusPost Regular Post takes 2-14 days depending on your location.  Auspost Express Post takes 1-2 days if you are within an Express Zone, note remote locations are not in the 1-2 day service.  Check your Estimated Time here Domestic delivery times - Australia Post (auspost.com.au)

If you select free shipping for orders over $200 we only ship to Street addresses as in most cases these orders require us to package them into boxes and we only use Road Service for this.  This is a road service and takes approx 3-14 days.

International Orders are shipped through AusPost. Please note that international orders are shipped from Australia through AusPost but when they arrive at the destination country it then goes with that countries postal service and their tracking and scanning abilities.  The receiver is responsible for any customs fees and duties applicable to that country.

If your order goes missing we will track it and from there an investigation will be lodged, which usually takes 10-14 working days. The investigation looks into the drivers gps tracking and in most cases a photo of where the parcel was delivered which helps track down your parcel.  If it turns out to be missing/undelivered we will then reship your order, we will not refund the order value unless it's special circumstances.  All our items are traceable through both postal services, if your order is deemed delivered we will do further investigations and make a decision based on the delivery drivers report.  Please ask if you are worried about your order.  
NOTE:  If you give Authority to Leave in your order notes you waive your rights for replacements to be shipped if tracking shows your order as delivered.  We prefer not to give Authority to Leave and will only do so if you request it in your order notes.

Preorder

If you order goods which are preorder, your entire order will be held until the preordered item arrives in stock.  Preorder items have an Expected Release Date, goods may arrive up to 7 days before or after this date, you are accepting these terms when ordering.  Shipping of preorder items will be within 24 hours of us receiving them.  If we have any delays past the 7 days we will notify you via email to see if you would like to continue to wait or receive a refund, this is very rare.